Category Archives: Main

Consumer services update – iCarsClub, veggies, and broken iPhone 5

So after about 2 weeks http://www.icarsclub.com finally approved my application for their service. I think it normally takes 3 days or at least that is what they say. Still no replies to my support emails or tweets. A fail then on all levels for customer service – what if I start using the service? How do I reach them?

On the vegetable front I tried this place :: http://www.greencircle.com.sg. In general it worked well but I think they could communicate a little better. I did the online order form which sends you a confirmation email. After that nothing happened but then my wife rang me to say someone left a box of veggies at our door. We didn’t know when they were coming and yes, get this – I never paid them. Still need to work that out. Veggies are good though and I will use them again. I might even pay them too. ;)

Last but not least my little girl dropped my iPhone 5 face down on the train yesterday and shattered the glass. I hunted around for someone to repair it near where I live and found this guy :: http://mworks.weebly.com. He quoted (130 sgd) over the phone and I went right over. Fixed it in like 20 mins and put a nice screen cover on it. Very friendly guy that Vincent and does awesome work. Even corrected one of the dents on the side of the phone so the new glass could lay down all the way into the phone. I may take him my bashed iPad mini and my other iPad with cracked glass. Highly recommend his work.

back to work…

Consumer services in Singapore…

I tweeted this yesterday mostly out of frustration with trying out a consumer service here in Singapore with horrible customer service. Looking at you http://www.icarsclub.com/. I signed up over a week ago – about 2 weeks now – for their iCarDriver service where you get access to automated short term car sharing. My app is still processing:

iCarDriver
To rent and keyless enter nearby cars affordably
PROCESSING

Okay – no drama. I user their online customer support email thingy twice. No replies.

I tweet at them in a friendly, like is anywhere there kind of way, and no response. Nothing. How does a consumer company not answer any emails or tweets? Appalling.

Seems they have not tweeted in 30 days. How is that possible?

Check out the tweet search about them – just all stuff about funding and nothing about customers, traction or customer service.

Yet this is a company recently funded – https://sg.finance.yahoo.com/news/car-sharing-startup-icarsclub-raises-035538613.html

Maybe they are just annoyed by me, wannabe paying customer, asking for help. I just don’t get it.

But this brings me back to my other feeling about the local ecosystem coverage. There is not much depth to it. It is announcements about starting/funding, then the buzz about someone doing well and then the general industry coverage. There is not a lot about actual reviews of the service, report cards on how companies are doing and a little, but not much about the failing companies – how they failed and what the peeps at the failed places are now doing. I am not bashing the coverage or the people that cover the scene – just highlighting what I think is missing.

Will anyone with a bigger voice than me look into the iCarsClub weirdness? Probably not.

Next I will look into one of these organic vegetable services.

The 3rd one

It’s more a question than a statement. All one has to do is watch WWDC and Google I/O to see that Apple and Google are in a league of their own.

I keep thinking that Windows Phone is the one holding on to 3rd place but it seems like they are barely holding on according to this – http://gigaom.com/2014/06/30/windows-phone-sales-are-falling-in-the-u-s-and-china-according-to-new-survey/. Meaning they are only going to get 3rd place cause no one else is doing better than MSFT. Kind of a sad state.

I still think a healthy ecosystem in mobile phones would be the best thing for all of us product folks but of course I say that knowing the truth of the paradox – I am rooting for a 3rd place but I am not using anything or building anything for the runner up. There in lies the issue – if no one builds for #3 then there won’t be a #3. We want there to be one but we are not really supporting anyone right now apart from the two lead dogs.

This is kind of scary.

I played around with Firefox OS some and well – it’s interesting but has a long ways to go before I would use it or build on it.

We can see BlackBerry is still trying, http://crackberry.com/exclusive-pre-release-review-blackberry-passport, but seriously would you buy one of these phones? I wouldn’t. Someone might but I think BB will be a niche hardware maker with an OS not many developers are going to build for. I guess they may eventually make a great takeover target for some Chinese handset maker wanting to hedge their android bets.

So where does that leave the playing field?

Apple and Google getting it all or will MSFT do something cool – other than add folders?